This Privacy Policy explains how Rubbish Clearance Clapham collects, uses, stores, and protects personal data in connection with our rubbish clearance and related services. It applies to all customers and prospective customers using our services in the Clapham area, whether you contact us by phone, email, website form, or any other communication method.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data in a lawful, fair, and transparent manner.
Rubbish Clearance Clapham provides rubbish removal and associated services to residential and commercial customers in the Clapham area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy, which means we determine the purposes and means of processing that data.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided when you engage our services or on our main service communications.
We only collect personal data that is relevant and necessary for delivering our services and managing our relationship with you. The types of personal data we may collect include:
Contact details such as your name, address, telephone number, and email address so that we can communicate with you and attend your premises for collections.
Service information such as details of the property or site, access instructions, type and volume of waste, and dates and times of booked services.
Billing and payment information such as payment status, invoices, and transaction records. We do not store full payment card details on our own systems; these are handled by our payment service providers as described in the processors section below.
Communication data such as emails, messages, call notes, feedback, and any other correspondence between you and Rubbish Clearance Clapham.
Technical data such as your IP address, device information, and basic usage data when you interact with our website or digital services, where applicable. This may be collected using cookies or similar technologies, subject to applicable law and your settings.
Any other information you choose to provide when making a query, request, or booking, where it is reasonably necessary for us to perform the service.
We process your personal data only when we have a lawful basis to do so. The main purposes and legal grounds are set out below.
To provide our services. We use your contact and service information to respond to enquiries, provide quotes, arrange and perform rubbish clearance services, and manage on-site logistics. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To handle payments and invoices. We process your billing and payment data to issue quotes, invoices, and receipts, and to manage any refunds or payment queries. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.
To communicate with you. We use your contact details to respond to your questions, confirm bookings, notify you about changes to services, and follow up after a job if required. The lawful basis is performance of a contract or our legitimate interest in managing customer relationships.
To maintain business records. We retain necessary records of services provided, financial transactions, and key communications to operate our business, meet legal and regulatory requirements, and manage any disputes or complaints. The lawful basis is our legitimate interests and legal obligations.
To improve our services. We may use aggregated and anonymised data for service analysis, staff training, and improving our processes. Where personal data is used, the lawful basis is our legitimate interests in improving and developing our services, ensuring this does not override your rights and freedoms.
To comply with law and regulations. We may process and share personal data where required in order to comply with applicable laws, regulations, court orders, or requests from law enforcement or regulatory authorities. The lawful basis is legal obligation.
We do not sell your personal data. We may share it with trusted third parties where necessary for our business operations and for delivering services to you, under appropriate data protection terms.
Service providers. We may engage third party contractors or subcontractors, such as waste transfer facilities, logistics providers, IT support, and communication tools, who process personal data on our behalf as data processors. They are only permitted to process your data in accordance with our instructions and for the specified purposes.
Payment processors. When you make a payment, your card details and transaction data may be processed by secure payment processing providers. These processors handle card information in compliance with industry security standards. We receive confirmation of payments but do not store full card details on our systems.
Professional advisors. Where necessary, we may share limited personal data with our accountants, legal advisors, or insurers for the purpose of obtaining professional services and fulfilling legal and regulatory obligations.
Authorities and law enforcement. We may disclose personal data when required to do so by law or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Whenever we use processors, we put in place contracts and safeguards to ensure that your personal data is kept secure, used only as instructed, and not retained for longer than necessary.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting, or reporting requirements.
In general, we retain core customer and service records for a period that allows us to respond to queries, manage repeat business, and handle any disputes or claims. Financial records such as invoices and payment information are usually kept for statutory retention periods required for tax and accounting purposes.
When personal data is no longer required, we will either securely delete or anonymise it so that it can no longer be associated with you.
Our primary operations and data storage are located within the United Kingdom or other locations within the United Kingdom and European Economic Area, where data protection laws provide an equivalent level of protection.
If we ever need to transfer personal data outside of the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data to a standard essentially equivalent to that under UK data protection law.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures may include access controls, secure storage, staff training, and procedures for dealing with suspected data breaches.
While we work hard to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority where required by law.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access. You can request confirmation of whether we hold personal data about you and ask for a copy of that data, together with information about how it is used.
The right to rectification. You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You can ask us to restrict how we use your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
The right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis and you feel that your rights and interests outweigh ours.
The right to data portability. Where processing is based on consent or performance of a contract and is carried out by automated means, you may request to receive the personal data you provided to us in a structured, commonly used, and machine readable format and have it transmitted to another controller where technically feasible.
To exercise any of your rights or to raise a concern about how we handle your personal data, please contact us using the details provided in your service documentation or on our communications. We may need to verify your identity before responding to certain requests.
You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we have used your data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.
This Privacy Policy applies to all Rubbish Clearance Clapham customers within the Clapham area, including residential and commercial clients, and to anyone who contacts us from within this area to request information, quotes, or services.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to inform you, such as updating the policy on our website or drawing it to your attention in our communications.
Your continued use of our services after any changes have been made will be taken as acceptance of the updated Privacy Policy, so we encourage you to review it periodically.
GDPR-compliant privacy policy for Rubbish Clearance Clapham customers, explaining what data is collected, lawful bases, retention, processors, and your data protection rights.
Get a quote
Clapham, a vibrant district nestled in Southwest London, has become a hotspot for real estate...
Located in the London Borough of Lambeth, Clapham has become a sought-after location for both...
Introduction The process of waste removal can be complicated, as it involves many different steps...
The picturesque area of Clapham, situated in south-west London, is a popular choice for...
Nestled in the vibrant borough of Lambeth, Clapham is a popular residential and commercial area...
Located in South West London, Clapham is teeming with vibrant nightlife, scenic venues, and...
(80)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
