Rubbish Clearance Clapham Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Clapham provides waste collection and rubbish removal services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting our rubbish clearance or waste collection services.

Services means any rubbish clearance, waste collection, removal, loading, transportation, disposal or related services provided by us.

Waste means any rubbish, junk, household waste, commercial waste, garden waste, bulky items or other materials that we agree to collect and remove.

Site means the property, premises or location where the Services are to be carried out.

We, us, our means Rubbish Clearance Clapham.

2. Scope of Services

We provide rubbish clearance and waste collection services, including the loading, removal and lawful disposal of agreed Waste from the Customer’s Site. The exact scope of the Services, including the estimated volume, type of Waste and price, will be agreed during the booking process or upon arrival at the Site, subject to confirmation after visual inspection.

Our Services do not include building work, demolition work, disconnection of utilities, deep cleaning, pest control or any other services not expressly agreed in writing. We reserve the right to refuse to remove any items or materials that we reasonably consider unsafe, unlawful or unsuitable for our Services.

3. Booking Process

3.1 Bookings may be made by telephone, email or via any booking system that we may provide from time to time. When placing a booking, you must provide accurate information, including your contact details, Site address, access information, and a clear description of the Waste to be collected.

3.2 Any quotation provided prior to attending the Site is based on the information you supply and is an estimate only. The final price may be adjusted on arrival after visual inspection of the Waste, volume, weight, access conditions, parking arrangements and any additional work required.

3.3 A booking is not confirmed until we have accepted it and provided you with a time slot or date for the provision of the Services. We may refuse or cancel any booking at our discretion, for example where we believe the work is unsafe, beyond our capacity, or involves prohibited Waste.

3.4 You are responsible for ensuring that a person over 18 years of age is present at the Site at the agreed time with authority to accept the final price, authorise the work and make payment.

4. Access and Site Requirements

4.1 You must ensure that we have safe, reasonable and lawful access to the Site and to the Waste to be collected. This includes arranging parking, permits or access codes where necessary. Any parking charges, congestion charges or similar fees incurred by us in carrying out the Services may be added to your invoice.

4.2 You must ensure that the Waste is reasonably accessible, and that the Site is safe for our team to enter and work in. We may refuse to carry out all or part of the Services if we consider the Site to be unsafe or inaccessible.

4.3 If we are unable to carry out the Services, or if additional time is required, due to access issues or Site conditions beyond our control, we may charge a reasonable waiting time fee, an aborted visit fee, or adjust the quoted price accordingly.

5. Waste Types and Prohibited Items

5.1 We will collect and remove general household rubbish, furniture, appliances, garden waste, light construction waste and commercial waste, subject to agreement and compliance with applicable waste regulations.

5.2 Certain items are hazardous or subject to special handling requirements and may not be included in standard rubbish clearance services. These include, but are not limited to, asbestos, clinical or medical waste, chemicals, solvents, oils, paint, gas bottles, tyres, explosives, pressurised containers and any waste classified as hazardous under UK legislation.

5.3 If you present prohibited or hazardous items for disposal without prior agreement, we may refuse to handle them, and we may still charge a call-out fee or cancellation charge. If hazardous materials are discovered after work has started, we may suspend the Services, secure the area if appropriate, and charge for any additional time or specialist services required, where agreed.

6. Pricing and Payment

6.1 Our prices are generally based on the volume and weight of Waste, the nature of the materials, the time required to complete the job, and any additional costs such as parking or disposal fees. We aim to provide a clear price or price range in advance, which will be confirmed on arrival after inspection.

6.2 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the same day. We may accept payment by cash, debit card, credit card or bank transfer, subject to our current payment methods.

6.3 We reserve the right to require a deposit or upfront payment for larger jobs, commercial work or bookings at peak times. Any deposit will be applied towards the final invoice. If you cancel late or fail to provide access, the deposit may be retained as a cancellation fee, as set out in the cancellation section below.

6.4 If payment is not made when due, we may charge interest on any overdue amount at the statutory rate and recover any reasonable costs incurred in chasing payment, including administrative costs or fees charged by debt recovery agencies.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us reasonable notice before the scheduled arrival time. We ask for at least 24 hours notice where possible so that we can manage our schedule and costs effectively.

7.2 If you cancel more than 24 hours before the agreed time, no cancellation fee will normally be charged, and any deposit may be refunded or transferred to a new booking at our discretion.

7.3 If you cancel less than 24 hours before the agreed time, fail to provide access to the Site, or are not present at the agreed time without prior agreement, we may charge a cancellation fee or retain any deposit paid, to cover our costs and loss of opportunity.

7.4 We may cancel or reschedule your booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, access issues or legal restrictions. In such cases, we will aim to notify you as soon as practicable and offer an alternative time, but we will not be liable for any consequential loss or inconvenience.

8. Customer Responsibilities

8.1 You are responsible for ensuring that you have the legal right or authority to request the removal of Waste from the Site. This includes obtaining any necessary permissions from landlords, neighbours, local authorities or other interested parties.

8.2 You must not present for collection any items that you do not intend to dispose of, and you must clearly identify any items that are to remain at the Site. We are not responsible for removing goods that are mixed with Waste if they are not clearly separated or identified.

8.3 You must inform us in advance of any fragile areas, hidden services or risks at the Site, such as weak floors, delicate surfaces, underground cables, or other hazards. We will take reasonable care but cannot be responsible for damage arising from undisclosed risks or defects.

9. Performance of the Services

9.1 We will use reasonable care and skill in providing the rubbish clearance and waste collection Services. Our team will load the Waste onto our vehicle, remove it from the Site and arrange for lawful disposal at a licensed facility or through an authorised recycling or recovery route.

9.2 Timeslots and arrival times are estimates only and are not guaranteed. While we make reasonable efforts to attend within the agreed timeframe, delays may occur. We accept no liability for any loss arising from delays, provided we have acted reasonably.

9.3 We may take photographs of the Waste and the Site before and after the Services for record-keeping, proof of service, insurance and compliance purposes. Any such images will be handled in accordance with applicable data protection laws.

10. Waste Transfer and Environmental Compliance

10.1 We operate in accordance with applicable waste legislation and regulations in the United Kingdom. We shall only transport Waste using licenced carriers and shall ensure that Waste is taken to licenced disposal, recycling or treatment facilities.

10.2 Where legally required, we will complete a waste transfer note or other documentation describing the type and quantity of Waste and the place of disposal. By using our Services, you consent to the preparation and retention of such records and agree to provide any information reasonably required for compliance.

10.3 Once Waste is removed from your Site and loaded onto our vehicle, legal responsibility for that Waste transfers to us, and we will manage and dispose of it in accordance with applicable laws.

11. Damage and Liability

11.1 We will take reasonable care when carrying out the Services. However, rubbish clearance often involves handling heavy or awkward items in confined spaces, and a certain amount of minor scuffing, marking or wear and tear to floors, walls, pathways or doorways may be unavoidable.

11.2 We are not liable for minor cosmetic damage or pre-existing damage at the Site. If significant damage occurs due to our negligence, you must notify us as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing details and supporting evidence.

11.3 Our total liability to you for any loss or damage arising from or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the relevant Services. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of goodwill or loss of opportunity, arising out of or in connection with the Services.

12. Insurance

12.1 We maintain appropriate public liability insurance in respect of our rubbish clearance and waste collection activities. Details of our insurance cover are available on request.

12.2 You are responsible for your own insurance arrangements in respect of your property, goods and any business interruption or consequential loss.

13. Data Protection and Privacy

13.1 We will collect and process personal information such as your name, contact details, Site address and payment information for the purposes of managing bookings, delivering Services, processing payments and meeting legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not sell or share your data with third parties except where necessary to deliver the Services, process payments, comply with the law or operate our business functions, such as waste transfer or accounting.

14. Complaints

14.1 If you are dissatisfied with any aspect of our Services, please contact us as soon as possible so we can try to resolve the issue. We may ask for details of the complaint in writing, together with photographs or other evidence.

14.2 We will investigate complaints promptly and fairly and, where appropriate, may offer a remedy such as a partial refund, a repeat visit or other corrective action, at our discretion and in accordance with these Terms and Conditions.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, our Services or our business practices. The version in force at the time of your booking will apply to that booking.

15.2 Any changes to the scope of Services, price, payment terms or other key provisions for a particular booking must be agreed expressly with you and confirmed by us.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services we provide.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations in connection with the provision of the Services, provided that this does not reduce the level of service you receive.

By booking or using Rubbish Clearance Clapham, you confirm that you have read, understood and agree to these Terms and Conditions.